Blackhawk Moving & Storage

The Best Moving Company You'll Find Anywhere
Blackhawk Moving and Storage has been a top United Van Lines agent for nearly 30 years. During this time, we've been part of the industry's most competitive and successful quality program. We have received the prestigious Customer Choice Award five times in the last seven years, and we continually score in the top 5% of all United Van Lines agents for quality, claims and overall customer service. If you're looking for a moving company that's experienced, professional and reliable, you've come to the right place–Blackhawk Moving & Storage.

Corporate Relocations
We work with companies around the world in providing innovative solutions for corporate relocation and employee transfer requirements. From complete administrative assistance to trained, uniformed packers and movers, our commitment to your company and your employee is unmatched. As a representative of your organization, we communicate with your employee during every phase of the process to ensure a safe and efficient move. In addition to the administrative aspect of a corporate relocation, we also make it our mission to satisfy the unique demands of each individual family that we work with. Among the many services we provide:

Relocation Policy Assistance
Program Administration
Home Disposition Services
Destination Services
Cross-Cultural Training and Assistance
Customized Reporting
And much, much more

Home/Residential Moves
Whether you're going across the street or around the world, we can provide the most "stress-free" move possible. Our competitive pricing gives you excellent value for your money and we offer a variety of easy payment options. To make your life even easier, we also provide numerous relocation services such as Home Sale Assistance, Mortgage Assistance, Home Finding Guidance and our new website OneGreatMove.com. During the move, our modern fleet of satellite-equipped trucks and innovative shipment-tracking technology ensures that you and your belongings arrive at your destination as quickly and as safely as possible.

Special Services
We move it all–people, products, exhibits and more. Along with corporate and residential relocations, we move high-value equipment, tradeshow exhibits and displays, special commodities, and new furniture and fixtures. We work with a select group of overseas agents through our association with Unigroup, Inc. to provide unmatched service to international customers.

Storage Services
We maintain substantial climate-controlled warehouse capacity for storing household goods, commercial items, exhibits, electronics and more. All items are individually documented and carefully stored to ensure that your belongings are delivered in the same condition as they were received. Our local employees are experienced and always in uniform, their commitment to customer service is well-documented.

Blackhawk Moving and Storage has experience in every type of relocation, from residential to industrial, including the coordination of services from the point of origin to your final destination. Supported by substantial warehouse capacity and a fleet of modern trucks, our hard-working team can handle all of your moving needs. Blackhawk's staff is responsible for customer satisfaction and is consistently dedicated to excellence throughout the entire move.

Elements of Quality in the Moving Business
The following elements work together to enable us to achieve continuous improvement, both anticipating and responding to our customer’s needs.

Customer Service Pledge Blackhawk Moving and Storage is committed to delivering service that meets and, whenever possible, exceeds our customers' expectations.

Blackhawk maintains lasting client relationships by employing skilled professionals who provide outstanding service every time, satisfying the customer no matter how great the challenge and honoring all service commitments.

Standards of Performance Blackhawk Moving and Storage strives to achieve a high level of customer satisfaction. We accept the responsibility for determining customer expectations by utilizing professional, knowledgeable, ethical and courteous customer sales representatives who are fully accountable to our customers.

Blackhawk provides trained, uniformed labor and van operators, and ensures that all services are performed using industry recognized techniques, materials and equipment.

Blackhawk provides the customer with a written, on-site estimate/order for service that is accurate, as measured by the customer. This includes all services required to establish the total weight and cost of the move. We arrive at the agreed times for packing, loading and delivery. Any necessary changes to the agreed schedule are immediately communicated to the customer. Origin and destination work is always performed in a professional manner as far as arranging agreed upon services and resolving issues that may arise between the customer and other agents that may be involved in the move. At Blackhawk Moving and Storage we expect to achieve or exceed the highest performance ratings in the proper handling of your possessions.

Measurement Each year, more than 75,000 Blackhawk customers are asked to grade us on how effectively we served them. The surveys are so comprehensive that they trace service problems as well as exceptional performance by individual employees. The Blackhawk agent standards, which address every step in the move process, are based on years of research, input from staff members, van operators, and of course, the important information from our customers surveyed.

Training and Development Blackhawk Moving and Storage offers one of the most extensive arrays of professional training and development programs in the household goods moving industry. To receive the "Quality Labor Certification", movers must demonstrate mastery of 160 skills and competencies associated with the move process. Authorized "coaches" who teach proven, standardized techniques for packing and loading, ensure that skills are maintained and enhanced on an on-going basis.

Reward and Recognition The rewards of quality service take many forms: The satisfaction of a job well done. The compliments of fellow agents and customers. The opportunity to serve the customer again in the future. Professional and community recognition.

United Van Lines presents its Customer Choice Award annually to the top agents in the area of quality service. Fewer than five percent of United’s 500 representatives qualify for this honor. Out of those honorees, one exceptional agent is chosen to receive the President’s Quality Award saluting the "best of the best" among all agency representatives. Blackhawk Moving and Storage has been a top United Van Lines agent for over 20 years, winning the Customer Choice Award four times in five years as well as being honored by the presentation of six Agency of the Month awards. In 1997, Blackhawk Moving & Storage received the Presidential Quality Award.

Even though Blackhawk Moving and Storage has landed numerous awards, our customers are the real winners. The result of all this competition is an improved quality system with a better product for you!

What does Commitment to Quality mean to you? - It means your shipment will receive quality service from start to finish from professionals who know what is expected of them and how to exceed those expectations.

- It means that we leave nothing to chance and nothing to amateurs. The business of moving is our only business, and we are committed to you, our customer.

- It means that we want to be your partner in moving, and we will prove our commitment through our performance, move after move, without exception.

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