The following elements work together to enable us to achieve continuous improvement, both anticipating and responding to our customer’s needs.

Blackhawk Moving and Storage is committed to delivering service that meets and, whenever possible, exceeds our customer's expectations.

Blackhawk maintains lasting client relationships by employing skilled professionals who provide outstanding service every time, satisfying the customer no matter how great the challenge and honoring all service commitments.

Blackhawk Moving and Storage strives to achieve a high level of customer satisfaction. We accept the responsibility for determining customer expectations by utilizing professional, knowledgeable, ethical and courteous customer sales representatives who are fully accountable to our customers.

Blackhawk provides trained, uniformed labor and van operators and ensures that all services are performed using industry recognized techniques, materials and equipment.

Blackhawk provides the customer with a written, on-site estimate/order for service that is accurate, as measured by the customer. This includes all services required to establish the total weight and cost of the move. We arrive at the time agreed upon with the customer for packing, loading and delivery and immediately communicate to the customer any changes that may occur regarding the established times. Origin and destination work is always performed in a professional manner as far as arranging agreed upon services and resolving issues that may arise between the customer and other agents that may be involved in the move. We treat other agents as customers, too. At Blackhawk Moving and Storage we expect to achieve or exceed the highest performance ratings in the proper handling of your possessions.

Written customer surveys determine how well Blackhawk Moving and Storage measures up to our standards of performance. Each year, more than 75,000 customers are asked to grade us on how effectively we served them. The surveys are so comprehensive that they trace service problems as well as exceptional performance by individual employees. The Blackhawk agent standards, which address every step in the move process, are based on years of research, input from staff members, van operators and, of course, the important information from our customers surveyed.

Blackhawk Moving and Storage offers one of the most extensive arrays of professional training and development programs in the household goods moving industry. To receive the "Quality Labor Certification", movers must demonstrate mastery of 160 skills and competencies associated with the move process. Authorized "coaches" who teach proven, standardized techniques for packing and loading, ensure that skills are maintained and enhanced on an on-going basis.

The rewards of quality service take many forms: the satisfaction of a job well done. . .the compliments of fellow agents and customers. . .the opportunity to serve the customer again in the future and professional and community recognition.

United Van Lines presents its Customer Choice Award annually to its top achievers in the area of quality service. Fewer than five percent of United’s 500 representatives qualify for this honor. Out of those honorees, one exceptional agent is chosen to receive the President’s Quality Award saluting the "best of the best" among all agency representatives. Blackhawk Moving and Storage has been a top United Van Lines agent for over 20 years winning the Customer Choice Award four times in five years as well as being honored by the presentation of the President’s Quality Award.

Even though Blackhawk Moving and Storage has landed numerous awards, our customer is the real winner. The result of all this competition is an improved quality system with a better product for you!

- It means your shipment will receive uniformly quality service from start to finish from professionals who know what is expected of them and how to exceed those expectations.

- It means that we leave nothing to chance and nothing to amateurs. The business of moving is our only business, and we are committed to delivering service which is discernably better than that delivered by our competitors.